Troubleshooting
Web
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Why aren’t there any servers in my area?
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How can Ping help me diagnose network quality?
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Why are my speeds so slow?
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Why does the download test work, but not the upload test?
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Why don’t my results match the bandwidth I pay for?
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Does Speedtest support IPv6?
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I have two connections on my computer; how can I force Speedtest.net to use one?
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Why do results on Speedtest differ from some other speed testing tools?
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Why am I getting different speeds between my computer and my phone/tablet?
Video test
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My network is slow according to the Video Test. What do I do next?
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The Video Test says my network speed is fine. What do I do next?
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Why did I get an internet connection error message when trying to run a video test?
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Why is my Video Test result not showing in video results history?
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Why isn’t the video test working?